Privacy Policy

Last updated October 24, 2025

Your privacy is important to us. This Privacy Policy explains how Alina Filipe Mentoring (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website, participate in mentoring, or interact with us online.

By using this website, you consent to the collection and use of information as outlined below.

1. Who We Are

This website is owned and operated by Alina Filipe, physiotherapist and mentor.

Our mission is to provide educational mentoring in pelvic health physiotherapy, including online sessions, professional development modules, and blog content.

We are based in Townsville, Queensland, Australia, with mentoring available internationally.

2. What Information We Collect

We collect only the information necessary to deliver mentoring and educational services effectively.

We may collect:

Personal information: your name, email address, professional background, and location (for issuing certificates or scheduling sessions).
Technical information: such as your browser, IP address, and device type (collected automatically through Squarespace analytics).
Communication data: emails, messages, and forms you send through our website.
Voluntary information: any data you choose to share in mentoring sessions or forms.

We do not collect sensitive patient information or health records.

Any case discussions shared during mentoring must be de-identified.

3. How We Use Your Information

We use your personal information to:

Deliver individual or group mentoring sessions;
Send confirmation emails, certificates, and learning materials;
Improve our educational content and user experience;
Respond to questions or feedback;
Comply with legal and professional obligations.

We will never sell or share your information with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process personal data only when there is a lawful basis, including:

Consent: when you sign up for mentoring or contact us voluntarily;
Contract: when you purchase a mentoring session or educational module;
Legitimate interest: for improving services and maintaining website functionality;
Legal obligation: if required to retain records for taxation or regulatory purposes.

5. Data Storage and Security

Your information is stored securely using GDPR- and APP-compliant systems, including:

Squarespace (website hosting and analytics)
Zoom (for live mentoring sessions)
Google Workspace (emails and documents)
Setmore (Booking system software)

All systems use encrypted connections (SSL/TLS), password protection, and restricted access.
We retain data only as long as necessary for its purpose and securely delete it when no longer needed.

6. Cookies and Analytics

This website uses essential and analytical cookies to ensure performance and improve your experience.
Cookies may collect anonymous data about how you use the site (e.g. pages visited, time on page).

You can manage or disable cookies through your browser settings.
By continuing to use this site, you consent to the use of cookies as described.

7. Email Communication and Marketing

If you subscribe to our mailing list or register for updates, we may occasionally send educational news, event invitations, or mentoring updates.

You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. Sharing and Disclosure

We may share limited data with trusted service providers (e.g. Squarespace, Zoom, Google) who assist us in operating the website and mentoring services.
These providers are GDPR- and APP-compliant and process data only under our instructions.

We will never disclose your information unless:

Required by law; or
You provide explicit consent.

9. International Data Transfers

As we serve clients globally, your data may be transferred to or stored in other countries (e.g., Australia, EU, US).
We ensure that any transfers are protected by appropriate safeguards in line with GDPR and Australian Privacy Principles (APPs).

10. Your Rights (GDPR & APPs)

You have the right to:

Access the personal data we hold about you;
Request correction or deletion;
Withdraw consent at any time;
Request data portability;
Lodge a complaint with your local data protection authority (e.g., OAIC in Australia, CNPD in Portugal, CNIL in France).

To exercise your rights, please contact us at: 📧 hello@alinafilipe.com.au

11. Third-Party Links

This website may include links to external websites (such as physiotherapy clinics where Alina Filipe works).
We are not responsible for the content, privacy, or data protection practices of those external sites.
Please review their privacy policies before sharing any personal information.

12. Children and Age Restriction

Our mentoring and educational content are intended for health professionals aged 18 and over.
We do not knowingly collect data from minors.

13. Data Breach Protocol

In the unlikely event of a data breach, we will:

Notify affected users and the relevant authorities (OAIC/GDPR regulator) within the legally required timeframe;
Take immediate steps to secure systems and prevent recurrence.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect new practices, laws, or services.
Updates will be published on this page, and continued use of the website implies acceptance of the revised version.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

📧 hello@alinafilipe.com.au
🌍 alinafilipe.com.au
📍 Townsville, Queensland, Australia